Tuesday 28 June 2011
Please note the changed date
Hosted by: Fasken Martineau
Co-organizers:
AIM - Advanced Institute of Management Research
Asia-Pacific Technology Network
Speaker
India has led the way as a centre for outsourcing in the Information Technology industry (the "Bangalore phenomenon"). More recently, India has been moving up the value chain into territory known as Business Process Outsourcing, whereby increasingly complex business processes are being sub-contracted to India. These processes are mostly routine, including back-office functions such as such as billing or purchasing, and front office ones such as marketing and technical support. Given the increase in India's experience with outsourcing, it is not clear where the limits for this phenomenon might be. Mari Sako has been studying legal services, which is a sector which has started to support a significant amount of outsourcing to India, the Philippines and elsewhere. She will explain the dynamics of this outsourcing and will ask what the implications are for other more complex, knowledge-based industries.
Location: Fasken Martineau, 17 Hanover Square London W1S 1HU
Nearest tube station: Oxford Circus
Timing: Registration from 17:00: seminar from 17:30 - 19.15 (followed by refreshments)
Pricing:
To Register your interest- please send your details (name, institutional affiliation, email address, phone number - and the category you come under) to biz22@aptn.org
Professor Mari Sako
is Professor of Management Studies at the Said Business School, University of Oxford. Her focus has been on understanding how business enterprises are governed in different ways in different locations, with specific attention to human resources and supply chains. She has 20 years experience of researching about global strategy, resulting in the publication of five books and numerous articles in management and economics journals. Her books include Prices, Quality and Trust (1992) and Shifting Boundaries of the Firm (2006).
Professor Sako is a member of the Novak Druce Centre for Professional Service Firms at Said Business School, designed to carry out research on the globalization of law firms, and the impact of legal process outsourcing on the legal profession. She was also the principal researcher of the International Motor Vehicle Programme, during 1993-2006, working on modularisation, outsourcing, and supplier parks in the global automotive industry.
After reading PPE at Oxford, Professor Sako studied for an MSc in Economics at the London School of Economics, and an MA in Economics at Johns Hopkins University, before completing her PhD at London University in 1990. From 1987 to 1997 she was Lecturer then Reader in Industrial Relations at LSE. She also held visiting positions at Kyoto University, Tokyo University, Ecole Polytechnique, and RIETI (Research Institute of the Ministry of Economics, Trade and Industry in Tokyo).
Sudip Roy
Sudip works for Tata Consultancy Services in UK and manages sales for a number of Industry verticals in BPO. Sudip comes with about 15 years’ experience with the past 7 years in BPO operations and sales ranging from transition of large and complex processes and setting up operations from green field sites to managing significantly large team of operations for a well known UK High Street Bank. He currently manages BPO sales for Travel and Logistics and Small and medium Business and has also taken on board the responsibility to develop Legal Process Outsourcing in Europe. Sudip is a serial networker and he speaks often on the subject of shared services and LPO at Law Society, CII events and various Universities in the UK. In his spare time Sudip plays golf and plays the piano.
John Pickup
has just returned from a mission to look at outsourcing in Wuhan, Hangzhou, Suzhou and Shanghai, with a focus on software and service outsourcing and the implications of the latest Chinese 5-year plan. He set up and ran the UK operations of a Canadian/Chinese software company in 1992, after a career with IBM. Experienced in software development outsourcing to China, he has written articles on outsourcing for the China-Britain Business Review, and has contributed a chapter on software outsourcing to two editions of the IoD sponsored book – Business Insights: China. He holds a Masters’ degree from the Sloan School of Management at MIT. In April he gave a talk at the Southampton Solent Business school “You can’t ignore China”