Outsourcing legalities

13TH AND 14TH SEPTEMBER 2005
LEXISNEXIS BUTTERWORTHS CONFERENCE
Supported by Asia-Pacific Technology Network
"The legal and regulatory complexities of Outsourcing Business – Critical Processes Mitigating risk and benefiting from the latest developments in outsourcing, in-sourcing and off-shoring "

Location: The Berners Hotel, Berners Street, London W1A 3BE Tel: 020 7666 2000.

Registration: APTN is delighted to be supporting this conference. Full details can be found on the LexisNexis website at www.conferencesandtraining.com/outsourcing.

When signing up, please refer to APTN (Asia-Pacific Technology Network) to qualify for £50 discount. Remember, there is a further Early Bird discount of £100 if you sign up before 1 August.
The Programme...

Day One

9.00 Registration & refreshments

9.20 Chairman’s opening remarks

Martyn Hart, Chairman, National Outsourcing Association

9.40 The balance between benefits and risk Outsourcing aspirations and reality transfer of control but not risk

Why do outsourcing projects fail?
Managing risk The procurement process
Effective deal structures
Scope management
Effective customer protections
Governance and contract
Management

Laurence Jacobs, Partner, Milbank,Tweed, Hadley & McCloy

JOINT END USER CASE STUDY
Factors that continue to shape outsourcing

10.40 The UK and international climate The rise of user power
The rise and rise of BPO
The rise and possible imminent fall of offshoring

Christopher Rees, Partner, Herbert Smith

11.40 Morning Coffee

JOINT END USER CASE STUDY
Choosing the right partner

12.00 The internal business process Scoping your services
Request for information
Pre-contractual agreements

Richard Kemp, Partner, Kemp Little
Justin Adie, Chief Legal Office, Simpay
Calum Murray, Partner, Kemp Little

13.00 Networking Lunch

14.00 How to benchmark efficiently Practical difficulties in the implementation of benchmarking
Determining the key performance indicators
Building performance measurements into your contract
Benchmarking best practices

Michael Chissick, Partner, Field Fisher Waterhouse
(*) Content subject to change

14.50 The challenges of multi-jurisdictional outsourcing contracts Major issues in outsourcing activities in more than one country or region
Structuring the relationship
Understanding the potential hidden traps in the local legal and regulatory landscape
Monitoring outsourcing arrangements in more than one country: dealing with multiple suppliers/vendors

Gill Andrews, Joint Head of International Outsourcing Group, Bird & Bird

15.40 Afternoon Coffee

16.00 How to develop a long-term perspective How to develop a long-term partnership
The drivers behind successful relationships
Successful governance models
Supplier interests: exclusivity, minimum revenue commitments, flexibility
Customer interests: managing change, benchmarking, step-in rights, service credits
Anticipating exit

Ian Ferguson, Partner, Allen & Overy

16.50 Chairs closing remarks

17.00 Close of Day One

Day Two

8.50 Re-registration & coffee

9.20 Chairman’s opening remarks Martyn Hart, Chairman, National Outsourcing Association

9.30 How and what process should be used to resolve disputes Principles of creating a contract to mitigate disputes
Traditional means of resolution
Guiding principles and a multi-layered dispute resolution processes
How to avoid unexpected dispute resolution issues

Harry Small, Partner, Baker & McKenzie

10.30 The challenges of global projects Dealing with regulatory diversity
Effective project and change management
Additional economic risks in multi-country arrangements

David Griffiths, Partner, Clifford Chance

11.30 Morning Coffee

11.50 Next generation outsourcing: re-procurement or rejuvenation? Understanding the business drivers and risk
Identifying the right option for the business
Understanding supplier behaviour and creating a level playing field between existing and new suppliers
Ensuring ongoing service delivery through implementation
Managing a successful transition

Jon Crozier, Partner, Linklaters

12.50 Networking Lunch

13.50 The HR implications of outsourcing Legal challenges of managing labour force issues in outsourcings
Managing the transfer of the labour force
Information and consultation obligations
Exit planning: knowledge transfer

Ricky Vassell, Senior Associate, Simmons and Simmons

14.30 Outsourcing: FSA Guidelines Why does outsourcing interest regulators?
Background to the new Guidelines
Key emphasis for financial services outsourcing

Paul O’Hare, Partner, Kemp Little

15.10 Transferring data out of the European Economic Area (EEA) Negotiating effective data protection provisions: supplier and customer points of view
Transferring data offshore: what are the options?
Vendors: selecting your provider
Employee privacy in outsourcing

Dr Mark Watts, Partner, Bristows

16.00 Close of conference Administration

VENUE
The Berners Hotel, Berners Street, London W1A 3BE Tel: 020 7666 2000.

FEE
£899 + VAT per delegate and £1798 + VAT for three delegates.Your one-day fee includes attendance, refreshments, lunch and paper documentation. It is a condition of booking that the fee is payable in advance. Please send a cheque for the appropriate amount with the registration form, or complete the credit card payment details. Provisional bookings by telephone must be confirmed in writing by post or fax. Once payment has been received a VAT receipt will be sent. Payment must include VAT.

OUR CONFIRMATION OF YOUR BOOKING
All bookings will be acknowledged in writing within seven working days of their receipt and joining instructions (final conference details and a venue location map) will be sent out to delegates approximately two weeks before the event. Please telephone the registration secretary immediately: if you have not received written acknowledgement of your booking within two weeks of sending it by fax, post or email or
if you have not received your joining instructions five days before the event.

HOTEL ACCOMMODATION
BedFare offer a free service co-ordinating reduced rate hotel accommodation for delegates attending this event.
Tel: 01425 481481
Fax: 01425 477328
Email: enquiries@bedfare.net

SPECIAL NEEDS
If you have any special needs or particular dietary requirements, we are happy to help where possible. Please contact us with details.

CERTIFICATE OF ATTENDANCE
A certificate of attendance is available on request, following your attendance at this conference, as a record of your training and development.

DOCUMENTATION SALE
Your notes will be dispatched within five working days after the event. Please call us if you do not receive your notes by two weeks after the event.

CANCELLATIONS
A refund of fees will be made only for cancellations received in writing at least 14 days before the event (less a 25% cancellation fee to cover administration costs). No refunds will be made for cancellations received within 14 days of the event and failure to attend after confirming a booking will be subject to the same terms.We regret that the transfer of a booking to another event cannot be made but a substitute delegate will be accepted at any time before the event.

This programme is correct at the time of going to press. However, we reserve the right to alter or cancel the programme due to circumstances beyond our control.